Free U.S. shipping over $100 · ★ 5.0 on Google (291 reviews)

Shipping & Returns

Shipping & Returns

Shipping

Every KIZIMA® order ships from our workshop at 271 Brighton Beach Ave, Brooklyn, New York. We ship to the United States and worldwide.

United States

  • Free shipping on all orders over $100.
  • Standard shipping — flat $6.95 on orders under $100.
  • Delivery time — typically 2–7 business days after dispatch.

International

  • Standard International (7–14 days) — from $25, calculated by parcel weight at checkout.
  • Oversized & heavy items (large chess sets, sculptures, furniture) — quoted by weight at checkout; heavy freight may take 10–20 days.
  • Customs duties and import taxes, where applicable, are the responsibility of the recipient.

Processing time

In-stock orders are carefully packed and dispatched within 1–3 business days. Because every piece is handmade, one-of-a-kind and personalized orders may take longer — we will keep you updated. A confirmation email with a tracking number is sent as soon as your order ships.

Personalized orders

Any KIZIMA® piece can be personalized: presented in a personalized gift box, engraved with a name, date or message, or resized at your request (bracelet, ring or necklace length). Because personalized items are made specifically for you, any order that includes personalization is non-refundable and cannot be returned or exchanged, except in the case of a manufacturing defect. Please double-check spelling, sizes and details before placing a personalized order.

Local pickup (Brooklyn store)

Orders placed with Local Pickup are collected at our workshop & store: 271 Brighton Beach Ave, 2nd Floor, Brooklyn, NY 11235.

  • Pickup hours: 9:00 AM – 11:00 AM daily, unless we email you a different time. Bring your order confirmation and a photo ID.
  • Pickup deadline: orders must be collected within 5 days of the "Ready for pickup" notification.
  • Unclaimed orders: on day 6 the order is cancelled, the items are returned to stock, and a refund is issued to the original payment method minus a 15% reservation & handling fee.
  • Personalized orders: if a pickup order that includes personalization (personalized gift box, engraving, custom message or a requested size adjustment) is not collected within 5 days, it is forfeited and no refund is issued.
  • Extensions: a one-time extension may be requested by email only at elena@kizima.us, before the deadline. Phone requests are not accepted.

Returns & exchanges

Your satisfaction matters to us. You may return or exchange items within 30 days of delivery.

  • Items must be unused and in their original condition and packaging.
  • To start a return or exchange, contact us with your order number — we will provide return authorization and instructions.
  • Return shipping costs are the customer's responsibility. We do not charge any restocking fees on standard returns.
  • Refunds are issued to your original payment method within 10 business days once the return is received and inspected. Original shipping fees are non-refundable.
  • Orders with personalization (personalized gift box, engraving, custom message, or a size adjustment made at your request) are non-refundable and cannot be returned or exchanged, except in the case of a manufacturing defect.

See our full Return Policy for details. Nothing in this policy limits your statutory rights, including the 14-day right of withdrawal for customers in the EU and the UK.

Damaged or lost packages

If your order arrives damaged, please contact us within 7 days of delivery with photos and we will make it right.

Questions?

Email elena@kizima.us or call (347) 272-2838, or visit our store at 271 Brighton Beach Ave, 2 Floor, Brooklyn, NY 11235.