Return Policy
KIZIMA® Return & Refund Policy
We accept returns and exchanges within 30 days of delivery.
Eligibility
- Items must be unused and in their original condition and packaging.
- To start a return or exchange, contact us with your order number — we will provide return authorization and instructions before you ship the item back.
Return shipping & fees
Return shipping costs are the customer's responsibility. We do not charge any restocking fees on standard returns.
Refunds
Once we receive and inspect the returned item, a refund is issued to your original payment method within 10 business days. Original shipping fees are non-refundable.
Non-returnable orders
- Any order that includes personalization — a personalized gift box, engraving, a name, date or custom message, or a size adjustment made at the customer's request (bracelet, ring, necklace length) — is non-refundable and cannot be returned or exchanged, except in the case of a manufacturing defect. Any KIZIMA® piece can be personalized, so please check all details and sizes before ordering.
- Items damaged due to misuse.
Due to the natural origin of Baltic amber, variations in color, inclusions, and shape are not considered defects.
Local pickup orders
Local pickup orders must be collected within 5 days of the "Ready for pickup" notification. Unclaimed orders are cancelled on day 6 and refunded minus a 15% reservation & handling fee. Unclaimed personalized pickup orders are forfeited and are not refunded. Extensions are granted by email only (elena@kizima.us), before the deadline. Full pickup terms are on our Shipping & Returns page.
Damaged or lost packages
If your order arrives damaged, contact us within 7 days of delivery with photos and we will make it right.
International customers (EU & UK)
Nothing in this policy limits your statutory rights, including the 14-day right of withdrawal for customers in the European Union and the United Kingdom.
Contact
KIZIMA LLC · 271 Brighton Beach Ave, 2 Floor, Brooklyn, NY 11235 · (347) 272-2838