FAQ — Frequently Asked Questions

Frequently Asked Questions

Is your amber real Baltic amber?

Yes. Every KIZIMA® piece is made from 100% genuine Baltic amber, sourced from the Baltic Sea region. We never use pressed amber substitutes or imitations. KIZIMA® guarantees the authenticity of every piece — you are welcome to test any item in our Brooklyn store, and every order is covered by our 30-day return policy.

Where are your pieces made?

Everything is handcrafted in our own workshop in Brooklyn, New York. KIZIMA® is the only Baltic amber manufactory in the United States. We cast, shape, and polish every item by hand — no mass production.

Why does each item look slightly different?

Because amber is a natural material, color, inclusions, and tone vary from piece to piece. Every item is one of a kind, formed by nature and finished by hand. The piece you receive is unique.

How much is shipping?

U.S. orders: free shipping on orders over $100. Orders under $100 ship for a flat $6.95.

International orders: we ship worldwide from Brooklyn, New York. International rates start at $25 and are calculated by weight at checkout; customs duties and import taxes are the responsibility of the recipient.

How long does delivery take?

Orders are processed within 1–3 business days. U.S. delivery typically takes 2–7 business days; international delivery 7–14 business days. A tracking number is emailed once your order ships. See our Shipping & Returns page for details.

What is your return policy?

You may exchange or return items free of charge within 30 days of delivery. Items must be unused and in original condition. See Shipping & Returns.

How do I care for amber jewelry?

Amber is soft and natural. Keep it away from perfume, alcohol, and harsh chemicals. Clean gently with a soft, slightly damp cloth and store separately from hard jewelry. Avoid prolonged direct sunlight and heat.

Can I order a custom or one-of-a-kind piece?

Yes. For custom commissions, large gifts, or VIP collectible pieces, please contact us and our artisans will help.

Do you offer wholesale?

Yes, KIZIMA® works with retail partners. See our Wholesale page for terms and how to apply.

Can I visit your store?

Yes. Visit us at 271 Brighton Beach Ave, 2 Floor, Brooklyn, NY 11235. Open Monday–Friday 9:00am–6:00pm and Saturday–Sunday 9:00am–3:00pm. Phone: (347) 272-2838.